BOOKING TERMS
Age
You must be aged 21 or over at the time of the start of the tour.
Passports
You must have a valid passport with at least 6 months left before expire and one clear full page.
Travel Insurance
To be allowed on the tour you must have travel insurance for the time you are on the trip. You will be asked for a printed copy of this by your group leader on arrival. You will not be permitted on the tour if you cannot produce a printed copy. If you wish for help or advice with choosing travel insurance do not hesitate to ask.
Flight details
In order for us to collect you from the airport we will need your full flight details:
Flight number
Time of arrival
Name of airline
We will need these details 14 days before your arrival.
Deposit
A £99 deposit is required before we can guarantee a place for your requested tour. The full amount must be paid 1 month before the tour start date. For both bookings and deposit, you will receive an automatic email confirming payment.
Date Changes to your booking
We try to be as flexible as possible when it comes to date changes. If you wish to change the start date of your tour you must let us know 30 days prior to the start of the date. We cannot move your tour date within 7 days of the tour starting.
Cancellation policy
Plans can change, and we understand life happens – our cancellation policy depends on who is making the cancellation. Please take the time to read through the below information:
Cancellations – by you
If you cancel your booking more than 30 days prior to the start date of your trip you will receive a refund, minus the £99 deposit
No refunds will be available if you cancel within 30 days of the start date of your trip
We will allow you to change dates once under the condition above. If you fail to make contact and have not arrived by the agreed start date, we are entitled to treat the tour as having been cancelled.
Bookings cancelled and rebooked in a promotional period with a discount will be void of any savings and original price will be charged.
There will be no refunds once the tour has started. To further clarify if you don’t participate in any activities for any reason, no refunds will be issued
No cancellation fees will be waived as a result of the following:
Injury or sickness
Delayed, rescheduled or missed flights
Climatic, social or political problems
Pandemics, Epidemics, Bird flu, Swine flu, SARS
Any other form of ‘Force Majeure’
You may be able to have your cancellation fees refunded by your Travel Insurance Company depending on their terms – that’s why it’s also very important you arrange travel insurance before coming on tour!
Cancellations by us:
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternative start date or in circumstances where cancellation is due to external events outside our reasonable control, refunds will be given less any unrecoverable expenses. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess or non-refundable flights.
In the very rare event that we do not receive the minimum number of bookings to provide the trip, we, at our discretion, shall be entitled to cancel or curtail the trip at any time up to seven days prior to the start date. We will always move you to the nearest group so as not to disrupt your plans too much. This is also to ensure that there are enough people in the group to make it the most possible fun for you! If this occurs and it is not possible for you to participate in a trip with a different start date we will give a full refund, however you shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances.
Cancelation Policy – 1 Day Tours
This policy covers the following tours:
Mt Batur Sunrise Hike
Undiscovered Tour Private & Group
Ubud Adventure Private & Group
Bespoke Tour
Cancelation – by you
If you cancel your booking more than 7 days prior to the start of the tour you will receive a full refund.
No refunds will be available if you cancel within 7 day of departure date.
If you wish to change your start date you can do so free of charge as long as it is not with 48 hours of the departure date.
If you wish to change your tour start date within 48 hours of departure there will be a £20 admin fee.
Cancelation – by us
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternative start date or in circumstances where cancellation is due to external events outside our reasonable control, refunds will be given less any unrecoverable expenses.
In the very rare event that we do not receive the minimum number of bookings to provide the trip, we, at our discretion, shall be entitled to cancel or curtail the trip at any time up to seven days prior to the start date. We will always move you to the nearest trip so as not to disrupt your plans too much. If this occurs and it is not possible for you to participate in a trip with a different start date we will give a full refund, however you shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances.
Changes to Itinerary
We will always try to keep to the original advertised itinerary although sometimes some situations may be beyond our control and we have to change activities.
Privacy Policy
Any personal information that we collect about you may be used for any purpose associated with the operation of a trip or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the trip. Other than that we won’t ever email you unless it’s for a necessary, legitimate reason. And we won’t give your email address or personal information to anyone else. We take appropriate technical and organisational measures which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. If you believe that any of your personal data which we are processing is inaccurate or incorrect please contact us immediately.
Bali Bucket List Tour
info@balibucketlisttours.com